Terms & Conditions
Terms of Use
Return Policy
If you're not totally satisfied with your Rock Candy Toys purchase, you can return your unopened or unused item for exchange of an equal value item within 30 days of purchase. If your item is found to be defective, you may return the item within 90 days of purchase, for store credit only.
Canceling an Order
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.
If you have any additional concerns about an order, please fill out our online contact form for help.
Shipping Costs
The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.
- Must be 18 years of age or older.
- I understand that the products I am purchasing / viewing may be sexually explicit.
- It is legal for me to possess / view sexually explicit material where I live.
- I believe that the products I am purchasing / viewing now, or may order / view in the future, are within the community standards of the area where I live.
- I will not allow minors to have access / view the products and materials I purchase.
Return Policy
If you're not totally satisfied with your Rock Candy Toys purchase, you can return your unopened or unused item for exchange of an equal value item within 30 days of purchase. If your item is found to be defective, you may return the item within 90 days of purchase, for store credit only.
Canceling an Order
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.
If you have any additional concerns about an order, please fill out our online contact form for help.
Shipping Costs
The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.